Guest Help
How do I book a watercraft?
Last Updated: October 3, 2024Ready to set sail? Boatify Rentals makes it simple! Whether you’re after a relaxing yacht trip or an adrenaline-pumping jet ski ride, we’ve got something for everyone. Find your perfect vessel: Start by browsing our listings. Enter your preferred location, travel dates, and the number of passengers in the search bar. You can narrow down...
What is the service fee?
Last Updated: October 3, 2024Boatify Rentals charges a small service fee for each booking, which helps cover the following protections: Secure and fast payment processing Fraud protection 24/7 customer support The service fee is a non-refundable percentage of the total booking, applied to all currency transactions.
How are incidentals handled?
Last Updated: October 3, 2024Occasionally, unexpected costs—called incidentals—can occur during your trip, such as minor damages or cleaning fees. To cover these, we include a security allowance in some offers. How it works: The security allowance isn’t charged upfront and acts only as a safety measure. If the owner submits a valid claim within 48 hours after your trip,...
Do I need insurance to rent a boat?
Last Updated: October 3, 2024Boatify Rentals does not provide automatic insurance for renters or their guests. It’s important to ask the boat owner about insurance coverage before your trip. Owners may offer coverage for a small fee, but it’s always good to verify. Boat operators are fully responsible for following local safety regulations and ensuring the safety of their...
What is Boatify Rentals’ cancellation policy?
Last Updated: October 3, 2024Each listing on Boatify Rentals has its own cancellation policy, set by the owner. When you accept an offer, you’re also agreeing to the owner’s policy. Should you need to cancel, refunds will follow that specific policy. In general, we recommend confirming the cancellation terms with the owner, especially if there are concerns about weather...
Boatify Rentals Inclusion Policy
Last Updated: October 3, 2024Boatify Rentals welcomes everyone on board. We’re proud to create an inclusive space for all, regardless of race, gender identity, religion, or other personal characteristics. Discrimination of any kind is strictly prohibited, and owners must provide a welcoming, respectful experience for all guests. Any breaches of this policy may result in suspension from our platform.
Boatify Rentals’ Community Guidelines
Last Updated: October 3, 2024Be Authentic: We’re here to build a genuine community of boat lovers. Any behavior that contradicts this will result in removal from the platform. Communicate Clearly: Fast, clear responses lead to smooth trips. Respond to inquiries promptly to help everyone plan accordingly. Keep Payments Secure: Always make payments through our platform. This ensures protection for...
How do I message with the boat owner?
Last Updated: October 3, 2024Once you’ve submitted an inquiry on Boatify Rentals, you can easily communicate with the boat owner through our platform’s built-in messaging system. Feel free to ask questions about the trip details, clarify pricing, or discuss sightseeing options. Note: Contact details (like phone numbers or emails) are only shared once your booking is confirmed.
Why can’t I call the boat owner directly?
Last Updated: October 3, 2024Sharing contact details before a booking is confirmed is against our policy. This helps protect you from fraud and ensures that all communications stay secure. We vet all owners, provide secure payment options, and ensure that both sides are covered throughout the booking process.
Do I need to pay a deposit to hold the reservation?
Last Updated: October 3, 2024No need for a deposit! Once you accept the offer, you will be charged the full amount, which confirms your booking. Both you and the owner will receive a confirmation email.
What happens when I accept a trip offer?
Last Updated: October 3, 2024When you accept an offer, your credit card will be charged for the full booking amount. You’ll receive a confirmation email, and both you and the owner can coordinate any further trip details directly. It’s important to note that the security allowance will only be charged after the trip, if a valid claim is made...
Can I make changes to a pending booking inquiry?
Last Updated: October 3, 2024Yes! If you want to adjust the details of a pending booking, simply message the owner and ask them to send you a new offer. If the owner doesn’t respond, feel free to contact us, and we’ll help facilitate the changes.
Can I make changes to my confirmed booking?
Last Updated: October 3, 2024If you need to make minor changes to a confirmed booking, such as adjusting the date, time, or guest count, contact the boat owner first. If they agree, reach out to us, and we’ll update your booking details.
What happens if my inquiry is declined?
Last Updated: October 3, 2024If your inquiry is declined, you can either message the owner to discuss alternative options or submit new inquiries to other boat owners. Flexibility with your dates often helps!
Why did Boatify Rentals request my ID?
Last Updated: October 3, 2024For security reasons, we may occasionally request a quick identity verification. This ensures that we maintain a safe, trusted community for all users. Your personal information will remain secure and won’t be shared with other users.
What type of payment does Boatify Rentals accept?
Last Updated: October 3, 2024We currently accept Visa, Mastercard, and Discover debit cards for secure payments on our platform.
Can I use multiple payment methods for a reservation?
Last Updated: October 3, 2024At this time, Boatify Rentals does not support splitting payments across multiple methods. However, you can store multiple payment options in your account for future use.
Can I pay outside of Boatify Rentals?
Last Updated: October 3, 2024To keep your booking secure and ensure protection, all payments must be made through the Boatify Rentals platform. This guarantees you receive customer support, protection from fraud, and secure payment processing.
Can I pay with any currency?
Last Updated: October 3, 2024Boatify Rentals supports several major currencies for your convenience. The currency you pay with will typically be determined by your location or payment method. However, please check with your bank or credit card provider, as they may charge additional fees if you’re using a currency other than your local one.
What is a security allowance?
Last Updated: October 3, 2024The security allowance is a protective measure for boat owners in case any unexpected costs arise during your trip, such as minor damages or cleaning fees. How it works: The security allowance is not charged upfront but can be applied if the owner submits a valid claim within 48 hours after your trip. If that...
Why is my credit card getting declined?
Last Updated: October 3, 2024If your card is declined, first double-check that your billing information matches exactly with what’s on your account, including your name, card number, and address. If everything looks correct, your bank may be flagging the transaction for security reasons. Contact your bank or credit card company to authorize the payment, and then try again.
Important information for your trip
Last Updated: October 3, 2024At Boatify Rentals, we prioritize safety and making sure you have an amazing time on the water. Before heading out, be sure to review some key information: What to Expect with a Captained Charter Is this your first time on a captained charter? Your captain and crew will guide you through everything to ensure a...
What should I expect before a charter?
Last Updated: October 3, 2024Before your trip, your captain will go over safety procedures, including how to use lifejackets, emergency equipment, and what to do in case someone falls overboard. They’ll also point out the location of fire extinguishers and radios. Feel free to ask any questions—they’re there to make sure you’re well-prepared and have a great time.
Can I rent a boat without a captain?
Last Updated: October 3, 2024For safety reasons, Boatify Rentals does not allow bareboat (without captain) rentals. This ensures a safe and smooth experience for all guests onboard.
How do I cancel a confirmed booking?
Last Updated: October 3, 2024If you need to cancel a booking, please email us at [email protected], and we’ll respond within 24 hours.
Can I cancel if there is bad weather?
Last Updated: October 3, 2024Weather can be unpredictable, but cancellations due to weather follow the owner’s specific cancellation policy. Most owners will offer a full refund or reschedule in the event of bad weather, but if conditions are deemed safe by local authorities, cancellations may not qualify for a refund.
What if the boat owner has to cancel my booking?
Last Updated: October 3, 2024If an owner needs to cancel your booking, they must do so through Boatify Rentals, and you’ll be issued a full refund, including service fees. You’ll also receive a cancellation email confirming the details.
How does Boatify Rentals handle refunds?
Last Updated: October 3, 2024Each boat owner has their own cancellation policy. If a customer cancels outside of the cancellation window, they may receive a refund minus the service fee. However, if canceled within the owner’s policy window, refunds are at the discretion of the boat owner. If the owner cancels, you’ll receive a full refund, including our service...
I had a bad experience on my trip. What should I do?
Last Updated: October 3, 2024If you had a negative experience, please reach out to us right away at [email protected] or give us a call. Our team is here to help resolve the issue, ensuring a fair and safe outcome for everyone involved.
I received a claim for the security allowance. What is this?
Last Updated: October 3, 2024The security allowance is in place to protect boat owners from costs incurred during a rental, such as damage or cleaning fees.
Will my credit card be charged?
Last Updated: October 3, 2024If the boat owner submits a claim within 48 hours of your trip, your card may be charged. You’ll receive an email notification if a claim is opened.
How is the claim resolved?
Last Updated: October 3, 2024Any disputes should first be discussed between you and the owner. If unresolved, Boatify Rentals will step in to review evidence and issue a final decision. That covers all sections of the FAQ! Let me know if you need further adjustments, and I’ll pass everything by legal to ensure it’s fully aligned with your platform’s...